Support

Email us. You do not need an account, a sign-up or a ticket-portal registration.

Contact

Email: support@capella.business
First reply within one business day. Business days are Monday to Friday, UK time (Europe/London). This is a target, not a guarantee, and it applies to every tier, including the free tier.
Vendor: Ashkan Ayyoogh

Try the documentation first

Many questions are answered in the docs, which need no login:

What to include in a bug report

Your Confluence site URL and the URL of the page with the macro
The OpenAPI version of your spec (2.0, 3.0.x or 3.1) and your browser
Whether you use paste or attachment mode
If you can share it, a minimal anonymised spec that reproduces the problem

Never send secrets

Do not send API tokens, passwords or confidential specs by email. If you need us to look at a spec, send a minimal anonymised example. If a token reaches us by mistake, revoke it right away.

Security reports

Email support@capella.business with the subject "SECURITY". We acknowledge within one business day. Please do not discuss vulnerabilities in public channels.

Billing, trials and refunds

Paid subscriptions are purchased, invoiced and collected by Atlassian through the Atlassian Marketplace. For invoices, renewals and standard refunds, use your Atlassian billing contact; see section 5 of the EULA for the terms. For anything outside Atlassian's refund window, write to us and we will consider it case by case.

Privacy and data requests

To access or delete licence or support data we hold about you, email support@capella.business. See the Privacy Policy.

Feature requests

Tell us what you need. Live "Try it out" calls and loading a spec from a URL would require external permissions and end the Runs on Atlassian guarantee, so we only consider a separate edition if enough customers ask.